HVAC Social Media Guide to Success

In this article we are going to walk you through the different areas that make up HVAC or Plumbing business Social Media.  We’ll share with you some of the common misconceptions surrounding social media -and the top strategies that are working best. We hope it helps you avoid the pitfalls that so many businesses are falling into today.

Also if you’re looking for a ton of free tips advice about how to do Facebook advertising stay tuned for next week’s article on pay per click (PPC) advertising on Facebook.


First, let’s talk about the many misconceptions across all social media channels. Most of these are common ideas that business owners have been led to believe, or concepts that companies are touting as “truths”.

The biggest misconception that we see is the idea that posting on Facebook, Twitter, Instagram, etc. alone will lead to new customers. Let’s think about that for a second. When you post on any social media platform, who sees it? Most of the time it’s your current clients, friends or family that have liked your business page. If someone is already your client, and they like your page, posting on Facebook may keep your business top of mind to current clients – which is always good in terms of referrals. But, your actual post will not be viewed by new customers UNLESS your clients happen to share your post on their page.

Yes, the best way posting on Facebook will help you is by posting great content that your clients will actually want to share.  Sure, we recognize that HVAC or plumbing posts are not exactly that kind of content that generates a lot of shares, likes, retweets, etc. But that’s just one reason why it’s important to work with the pros on interesting content generation.


People also ask us if posting often (more than 3x a week) will provide SEO benefits.  Well, that depends. Posting one quality post a week that generates comments and/or shares (interaction) is better for SEO purposes than daily posting that gets 1-3 likes on each one. The best way to reap SEO benefits with your social media strategies is by having interactions with your posts – especially if they’re clicking on external links that drive traffic back to your website.


Another misconception regarding HVAC social media is the idea that everyone who likes your page will see your posts.  The truth is, less than 30% of the people who like your page will actually see what you post on Facebook. If you boost a post, then that % will go up. But if you’re not regularly boosting your posts, most people will never see them.  The lesson? Boost at least 4 posts a month to keep your business top of mind among your social media followers.


The best way to utilize social media for your company is to tell your story…in small chunks. This will help you build a relationship and create conversations with your current customers.  Remember, most people want to get to know who you are so they’re able to trust you.

Social media is all about connection. If you are constantly posting about your services and techniques, customers simply will not be able to connect with you.  Think about your people, tell interesting stories, be vulnerable. Let the customer know you’re authentic.


Start with Facebook. With over 1 billion users, it’s important that every business at least has a business page created on Facebook.  YouTube is probably the next best site to consider. YouTube is by far, the most popular video sharing site on the internet – full of tutorials and “how to videos” that go hand in hand with your business.

For tutorial and educational videos, we recommend you consider creating a few short (3 minute) videos along the lines of “Everyday Tips from Virginia Beach HVAC to Save on Energy Bills” or “How to Improve Energy Efficiency in Your Home” or “Top 3 HVAC Maintenance Tips for Virginia Beach Homeowners.” Now for entertaining videos, you could create an office tour or a video about the owner’s family if a family-run business – something that your customers would like to see. Testimonial videos from your customers on YouTube (and on your website) are one of the single strongest tools in helping new customers choose your business over a competitor.

Keep in mind, videos should be good quality. You don’t need to spend a huge amount of money, but you can hire someone to shoot 4-6 at one time for one flat fee.  Another important thing to note is using keywords. Adding in the right keywords to your videos when posting them on YouTube is incredibly important.  And make sure to include a link to your website.  Remember, quality over quantity.


If you are an HVAC or plumbing business owner and considering social media marketing, use this article as a guide.  If you have any questions about what you specifically can do to manage your social media, give us a call, we are always happy to help: (757) 737-1306.

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